Return Policy
Return Policy
At Tepony, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the following conditions:
Eligibility for Returns:
- Returns are accepted within 7 days of receiving your order
- Items must be unused, undamaged, and in original packaging
- Proof of purchase (order confirmation or receipt) is required
Non-Returnable Items:
- Items marked as non-returnable
- Used or damaged products
- Products without original packaging
Return Process:
1. Contact our support team with your order details
2. Our team will review and approve your request
3. Ship the product back as instructed
Refunds:
- Refunds are processed after inspection of the returned item
- It may take 5–10 business days for the refund to reflect in your account
Shipping Costs:
- Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect
Tepony reserves the right to refuse returns that do not meet the above conditions.
This website is operated by TEPO LIMITED.
